Return & Exchange Policy

Customized products

Because every bedcover, curtain, cushion cover and bed runner is printed to order with your personal photo, customized items cannot be returned or exchanged for reasons of personal preference (e.g. disliking the photo choice once printed). Please review your photo and size selection carefully before placing your order.

Returns are accepted when

• The product arrives damaged or defective due to manufacturing or transit.
• The wrong item, size, or design was shipped due to an error on our end.
• The print quality is significantly different from the approved photo (e.g. major color distortion not caused by the original photo's resolution).

How to request a return

Email info@thesunshineshop.co.in within 48 hours of delivery with your Order ID, a description of the issue, and clear photos of the product received. Our team will review and respond within 2-3 business days with next steps — repair, replacement, or refund as applicable.

Refunds

Approved refunds are processed to the original payment method within 7-10 business days. For COD orders, refunds are issued via bank transfer or store credit.

Non-returnable situations

We're unable to accept returns for: change of mind after a photo has been approved and printed, minor color variations due to screen-vs-print differences, or damage caused by incorrect washing (see our Care Guide on the blog).